Privacy Policy

Welcome to Cobber's Privacy Policy. This page explains what information we collect, how we use and protect it, and the choices available to you. We are committed to safeguarding your privacy and to handling personal information in a clear, responsible way for users in Canada.

Types of data we collect

We collect information that helps us operate accounts, process transactions and keep our platform secure. The categories below outline the typical data we hold.

Personal data

This includes name, date of birth, residential address, email address, phone number and government ID when required for verification. We also record account credentials you choose, contact preferences and any messages you send to our support team.

Technical data

We collect technical information about your device and connection such as IP address, device type, operating system, browser type, and basic location data. We also log session details, error reports and performance data to keep the service working reliably.

Transactional data

Transactional records include deposits, withdrawals, bet and play history, payment method details, and any communications related to payments or disputes. This data is used for billing, fraud prevention and regulatory checks such as identity verification.

How we use your information

We use your data to open and manage accounts, process payments, verify identity, respond to enquiries and investigate suspicious activity. Data is also used to improve site functionality, ensure security, and comply with legal obligations. Where you agree, we may use contact details for service notices and account-related messages. Marketing contact will only be sent where you opt in and you can unsubscribe at any time.

Data protection practices

We protect data using industry-standard technical and organisational measures, including encryption of sensitive data in transit, secure access controls and regular security monitoring. Access to personal information is limited to staff and service providers who need it to perform their roles. We retain information only as long as necessary to provide services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, store preferences and analyse site usage. Some cookies are essential for account login and security, while others enable performance monitoring and optional analytics. Third-party providers may place cookies for analytics or advertising; you can manage cookie settings in your browser or by following the cookie controls available on the site.

User rights

You have rights to access the personal information we hold about you, request correction, and in some cases request deletion or restriction of processing. You may also object to certain uses and ask for a portable copy of your data. Where processing relies on consent, you can withdraw consent at any time without affecting prior processing.

Access, correction and deletion of data

To review, correct or request deletion of your account information, sign in and check your account settings or contact our privacy team at [email protected]. We will respond to requests in line with applicable law and may require identity verification before fulfilling certain requests.

Information sharing and third parties

We share information with trusted third parties who provide payment processing, identity verification, fraud prevention, customer support and hosting services. We may also disclose data when required by law or to protect the safety of users and our service. We vet providers and use contractual measures to protect your information.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on the site and, where appropriate, notified to you by email. Continued use of the service after changes are posted indicates acceptance of the updated policy.